Warranties

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Please note that due to a public holiday in the Netherlands, orders will not be dispatched from our EDC on Monday 9th June. Shipments will take place as normal again from Tuesday 10th June.

Warranty form

Fill out a warranty request - please submit a new form for each individual product

Your details

Company/account name

Customer account number

First name

Last name

Email address

Contact phone number to arrange site visit

Details of product you wish to return

Product part number

Product description

Serial number

Invoice number

Invoice date

For ALL heat Pump Warranty claims, the below information is necessary for a smooth completion of your claim

Fault code 1

Additional fault codes

Pool use

Have you used the trouble shooter in the manual?

Image of the information plate must be uploaded

Allowed files: image/jpeg, image/png, image/bmp, image/tiff, application/pdf

Maximum file size (in MB): 1

Details for location of product

Building name and / or street

Building number

Town or city

Postcode

Reason for returning product

Specify the reason for warranty claim

Description of problem or fault, and desired outcome

Upload a file

Allowed files: image/jpeg, image/png, application/pdf

Maximum file size (in MB): 1

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